Soft Plush Toys🧸

We aim to process and deliver your orders as quickly and smoothly as possible.

✈️UK Delivery

* Shipping starts from £2.99
* Free UK shipping on orders over £40

✈️International Delivery

* For international orders, please contact us before placing your order.
* We will provide the most suitable and cost-effective shipping solution based on your location and order.
* Orders over £100 may be eligible for a discount (subject to review).

* In-stock items: 1–3 business days
* Pre-order items: up to 30 business days

Please note that processing times do not include shipping transit times.

Thank you for shopping with Wonderpocket.

Please note that all sales are considered final.

We do not accept returns, refunds, or exchanges once an order has been placed and dispatched.

International customers are responsible for any customs duties, import taxes, VAT, or local charges that may apply upon delivery.

We are not responsible for delays caused by customs clearance or courier services.

All orders are carefully checked and documented before dispatch to ensure product quality and order accuracy.

If you experience any issue with your order (including damaged, incorrect, or missing items), please contact us as soon as possible after receiving your parcel.

To help us review your request efficiently, please include:

* Your order number
* A description of the issue
* Clear photos if applicable

We will review each case individually and do our best to provide appropriate support.

☎️Contact Us

Email: wonderpocket.ldn@gmail.com
WhatsApp: +44 7827 295128

Thank you for your understanding and support.

By placing an order on this website, you agree to the following terms.

⭕️Orders

Submitting an order confirms acceptance of these Terms & Conditions.

⭕️Product Information

We aim to display product images, descriptions, and colours as accurately as possible.

However, actual colours may vary slightly due to lighting, monitor settings, and production differences.

If you require additional information before purchasing, please contact us.

⭕️Stock Availability & Pre-orders

Products may occasionally become unavailable.

Pre-order items remain available for purchase and will be fulfilled within the stated processing period.

⭕️ Pricing & Order Changes

We reserve the right to:

* Correct pricing errors
* Cancel unavailable orders
* Refuse orders in exceptional circumstances

If payment has already been collected, an appropriate refund will be issued.

⭕️Intellectual Property

All website content, including images, branding, logos, text, and designs, remains the property of Wonderpocket and may not be copied or reproduced without permission.

⭕️Limitation of Liability

Wonderpocket shall not be liable for indirect losses, shipping delays outside our control, customs delays, or force majeure events.

Effective Date: 01 June 2026

Wonderpocket respects your privacy and is committed to protecting your personal data in accordance with UK GDPR and applicable data protection laws.

⭕️Information We Collect

We may collect:

* Name
* Email address
* Phone number
* Billing and shipping address
* Order information
* Payment details (processed securely via third parties)
* IP address and website usage information

⭕️How We Use Your Information

We use your information to:

* Process and deliver orders
* Provide customer support
* Improve website performance
* Prevent fraud
* Send marketing communications (with consent)

⭕️Third-Party Services

We may share necessary information with:

* Payment providers
* Shipping providers
* Shopify
* Website analytics providers

We never sell personal information.

⭕️Data Retention

We retain data only as necessary for legal, tax, and operational purposes.

⭕️Your Rights

You may request:

* Access to your data
* Correction of inaccurate data
* Deletion where applicable
* Withdrawal of consent

⭕️Cookies

We use cookies to improve browsing experience, website functionality, and analytics.

You may manage cookie preferences through your browser settings.

⭕️Policy Updates

We may update this policy periodically. Updates will be published on this page.

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